Pravidlá poskytovania refundácií
Private customer has 14 days to return the product.
If customer wants to return an item, he must inform us to the email info@borrasoutdoor.com. Not picking up the order is not considered as proper notice.
The returned item must be unopened, unused, in their original box, otherwise there may be deductions for the refund. Pack the item securely for delivery as the item is on liability of customer until it has arrived to our premises.
If the order will be canceled the product(s) must be returned immediately. The customer can be asked to prove that the product has been returned in proper time for example by the confirmation given by delivery company.
After the returned item has arrived to us we will check it and make the refund within 5 days to the same payment method that was used for the order.
RETURNS FROM THE EU:
We can provide the return label:
Small sized items (folding knives, compasses etc.)
Medium sized items (Bowies, backpacks etc.)
Large sized items (Machetes, swords etc.)
- The return label price will be deducted from the refunded amount.
- You can also post the return without our label, please contact us in this case too.
RETURNS FROM THE UNITED KINGDOM:
We can provide the return label:
Small sized items (folding knives, compasses etc.)
Medium sized items (Bowies, backpacks etc.)
Large sized items (Machetes, swords etc.)
- The return label price and any possible customs charges that would occur during the return will be deducted from the refunded amount.
- You can also post the return without our label, please contact us in this case too.
RETURNS FROM OUTSIDE OF THE EU:
We can provide the return label:
Small sized items (folding knives, compasses etc.)
Medium sized items (Bowies, backpacks etc.)
Large sized items (Machetes, swords etc.)
- The return label price and any possible customs charges that would occur during the return will be deducted from the refunded amount.
- You can also post the return without our label, please contact us in this case too.
